Founded 1995 in New Zealand, KEA became quickly the pre-eminent leader in the campervan and motorhome rental industry. KEA's mission is to provide the best vehicles and services in the leisure vehicle rental industry. In October 2000 KEA expanded its business activities to Australia. In New Zealand KEA depots are located in Auckland and Christchurch. In Australia KEA depots are in Adelaide, Alice Springs, Brisbane, Broome, Cairns, Darwin, Melbourne, Perth and Sydney. The extensive depot network gives KEA customers total freedom to travel to and from many different places.
Since its inception, KEA has demonstrated a steady growth and built a solid reputation in New Zealand as well as the many overseas markets which are served. A high level of repeat customers find thier winning formula attractive and recognise the benefits of choosing to rent from a company which operates the most modern fleet in the two countries. KEA efficiently meets the special needs of the free independent traveller with a product which has no bounds from coast to coast in Australia and New Zealand.
Kea Campervans feature:
- Youngest, most modern fleet in Australia & New Zealand - Oldest vehicle 2 years - fleet average 1 year
- State of the art european design provides unchallenged luxury
- Tomorrow's technology in today's vehicles provides luxurious ambience
- Highly qualified craftsmen employed in every factory
- Largest most comfortable beds in our industry provide "islands of relaxation"
- All vehicles have internal access to living area (except 4WD)
- Driver cabin and living area (240V) is air-conditioned in all AU vehicles (except 4WD)
- Airbags fitted in most vehicles to improve safety
- Stereo radio/CD players fitted in each vehicle
- Fresh & waste water tank fitted to protect environmental (except 4WD)
- Vehicles built to match local climatic and environmental conditions
- Environmentally and ecollogicall safe materials used in the building process.
Fully equipped vehicles include:
- European appliances ie: gas stove, refrigerator/freezer, rangehood
- Highgrade cutlery and stainless steel cooking utensils
- Top quality upholstery, fabrics, bed linen, towels etc
Kea Campers AU Rental Terms
Standard Rates Include
• Unlimited kilometres for all vehicle types
• Standard Excess Insurance Cover
• All living equipment
• One-Way Rental Fee over 21 days - Excl. Broome
• Full water tank and gas bottle(s)
• Nationwide road side assistance & free phone help-line
• Extensive travel information pack
• Extra Driver and cleaning fee
• 10% GST (Goods & Services Tax) and 2.5 % Local State Tax, 1.75% Credit Card Fee
Minimum Rental Duration and Costings
Minimum rental period: 5 days. Minimum rental is extended to 10 days for the travel period from 20 December to 05 January. Vehicle rentals are calculated on a per calendar day basis, i.e. day of pick-up or drop off is always counted as a full day irrespective of what time it is collected or dropped off.
Long-term Rental
Special conditions apply for rentals of more than 50 days. Details available on application.
Rental Locations (Vehicle collection & return)
Adelaide, Alice Springs, Brisbane, Broome, Cairns, Darwin, Melbourne, Perth, Sydney
Office Hours
Monday to Friday/Public Holidays: 08:00 - 17:00
Saturday/Sunday: 08:00 - 13:00
All branches are closed Christmas Day (25 December)
One-Way Rental Fee
One-way rentals are available between all depot locations. A one-way rental fee of AU$ 275 is charged for rentals of 20 days or less.
Remote Area Surcharge
Independent from the One Way Fee a Remote Area Surcharge fee of AU$ 750 is applicable for rentals involving pick up and/or drop off in Broome.
Licence and Minimum Age
A valid national drivers licence is required. National drivers licences, which are not in English, need to be presented in conjunction with an official translation or valid international drivers licence. The minimum age is 21 years.
Standard Excess Insurance Cover
All KEA Campers vehicles come with comprehensive insurance cover. A standard excess of AU$ 5,000 applies in the event of any damage to either our vehicle or third party property. The renter will also be fully liable for replacing or repairing damaged windscreens and tyres. A security bond of AU$ 5,000 will be taken on vehicle collection. The security bond can be paid by cash, traveller's cheques or credit card. Should the bond be paid by credit card the amount will be debited to your account immediately, any currency fluctuations are not the responsibility of KEA Campers. The bond is fully refundable on return of the vehicle to the agreed location, on the agreed date, with no damage incurred to the KEA Campers vehicle or third party property and the toilet cassette and waste water tank has been emptied and no items are lost or damaged.
KEA Campers offer the following All Inclusive Package which can reduce the Standard Excess:
All Inclusive Package
For $55 per day The All Inclusive Package provides maximum cover.
This package will waive the excess for any vehicle and third party property damage and the cost of replacing or repairing windscreens and tyres (so excess payable is reduced from $5000 to $0.00) .This option reduces the security bond of NZ$5,000 taken on vehicle collection to $250. The All Inclusive Package also combines and covers the cost for all of the following item making this a great one time package to get you on the road. EXTRAS: Full cover insurance (Nil excess), multiple replacements and repairs of windscreens and tyres, one way rental fee (exclude Broome), camping table, chairs(s) and beach umbrella, baby or booster seat(s) (if required).
IMPORTANT
The renter is fully liable for any damage to the KEA Campers vehicle or third party property if:
1. The terms of the rental contract are breached.
2. Damage to the vehicle is caused by careless, wilful or reckless driving.
3. Driving under the influence of alcohol or drugs.
4. Driving on restricted roads.
5. Water submersion or salt water damage caused through own fault. In case of any damage to the KEA Campers vehicle or third party property a second bond will be collected to cover the excess for any subsequent damage.
Restrictions
Motorhomes can only be driven on sealed roads or well-maintained unsealed roads leading to holiday and/or national parks - max 20 km one-way. 4WD's are allowed on recognized 4WD tracks. Special terms and conditions apply for travel in the following areas: Cape York, Simpson Desert, Gunbarrel Highway, Canning Stock Route, Oondnadatta Track, Birdsville Track, the Warburton Road, Tanami Track, Gibb River Road and any other area in excess of 100 km's from the nearest sealed road. No vehicle is to be taken into salt water. No animals permitted in vehicles. No smoking permitted in vehicles.
Repairs
Repairs of up to AU$ 100 may be effected without authorisation and will be reimbursed. Amounts above AU$ 100 require approval from KEA on-road assistance.
Vehicle Return
All vehicles must be returned with a full fuel tank. Refuelling at our depot will be charged at AU$ 2.5 per litre of fuel plus and handling fee of AU$ 25.
Reservation and Deposit
At time of booking a deposit of AU$ 200 is payable. The deposit secures the booking. The balance is due 30 days prior to commencement of the hire. If the balance is not received 30 days prior to commencement of the hire, KEA Campers reserves the right to treat the booking as cancelled. In this case the deposit is non refundable.
Cancellation Policy
The deposit is non-refundable. In addition to forfeiting the deposit, the following charges apply:
Cancellation 28 days + prior to pick-up date - no further charges
Cancellation 9 to 27 days prior to pick-up date - 15% of Gross Rental, (minimum $250)
Cancellation less than 8 days prior to pick-up date, or no-show - 50% of Gross Rental
There is no refund for late pick up or early return of vehicle..
Travel Insurance
We strongly recommend that clients ensure they take out the highest level of Travel Insurance. In many cases this will cover any losses incurred if you are forced to cancel your booking.
Traffic Infringements
The hirer is liable for all fines and penalties in relation to the driver's use of the vehicle or the vehicle itself incurred during the rental period plus an administration fee of AU$ 60 for each infringement or penalty notice that has been redirected by KEA to the hirer.
Multiple Rentals - Minimum of 5 days per Country
Multiple rentals can be combined to qualify for a longer term rental rate. Australia and New Zealand rentals can be combined to qualify if travel is within a 12 month period.
Additional Equipment
To be booked at time of reservation and payable on vehicle collection
Camping Table AU$ 30 per rental
Camping Chair AU$ 20 per rental
Beach Umbrella AU$ 20 per rental
Child/Booster Seat AU$ 50 per rental
4WD Recovery Kit AU$ 100 per rental
GPS Navigation System AU$5 p/day (min. $75 - max. $250)
Radio Safety Beacon AU$ 100 per rental
Change of Vehicle
If, for reasons beyond our control, the reserved vehicle is not available, we reserve the right to substitute a comparable or superior vehicle at no extra cost to the client. This shall not constitute a breach of contract and does not entitle the renter to any form of refund.
Taxes and Local State Tax
All charges include 10% GST and 2.5% Local State Tax. All rates and conditions are subject to change in accordance with changes in government taxes.
Please Note
Rates and conditions may be subject to change. Whilst including the same facilities, some campers may have different layouts to those shown. All measurements and volumes shown are approximate. The information provided on the website is subject to change without notice.
Changes of Contract
Changes to the contract are only valid in writing. Verbal changes are invalid unless confirmed in writing.
General
Any claims or legal action in connection with the provision of our services to the client will be governed by the laws of New Zealand.
Terms of booking on this website
Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.75% credit card charge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Car rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 25.00
To add or remove extras to/from a confirmed booking: 10.00
Motorhome rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 75.00
To add or remove extras to/from confirmed booking: 20.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
Kea Campers AU Rental Terms for travel between 01-Apr-2009 and 31-Mar-2010
Standard Rates include
- Standard excess insurance cover
- Unlimited kilometres for all vehicle types
- Extra driver fee
- Allliving, kitchen & sleeping equipment
- Full water tank and gas bottle(s)
- Cleaning & grooming fee
- Nationwide roadside assistance & free phone help-line
- Extensive travel information pack
- 10% G.S.T.and state government taxes, duties and associated costs
Rental Duration
Minimum rental period: 7days. Minimum rental is extended to10 days for the travel period from 20 December to 05 January. Vehicle rentals are calculated on a per calendar day basis, i.e.day of pick-up or drop off is always counted as a full day irrespective of what time it is collected or dropped off.
Long-term Rental
The following discounts apply:
50-74 days = 5% discount
75-99 days = 10% discount
100 plus days = 15% discount
Note: Discounts to be taken off the 28+ day rental rate.
Please note the discounted rates will be automatically applied to your rental in the search results and booking system if your rental is eligible. Rental Locations
KEA depots are located in Adelaide, Alice Springs, Brisbane, Broome, Cairns, Darwin, Melbourne, Perth and Sydney.
Vehicle Pick Up and Drop Off Locations
Vehicles must be picked up and dropped off at the KEA rental location..
Office Hours
Monday to Friday / Public Holidays: 08:00 - 17:00
Saturday/Sunday: 08:00 - 13:00
Note: All branches are closed on Christmas Day (25 December)
One Way Rental Fee
One-way rentals are available between depot locations. A one way rental fee of AU$ 300 is charged for rentals 20 days or less per segment. Multiple rentals are treated as separate rentals under the one way fee and minimum rental period conditions. The fee is waived when all inclusive ‘premium’ cover is taken.
Remote Location Fee
A surcharge of AUD 750 applies to vehicles picked up or dropped off in Broome. This is in addition to the one way fee if applicable.
Multiple Rentals - Minimum of 7 days
Multiple rentals can be combined to qualify for a longer term rental rate. Australia and New Zealand rentals, as well as multiple rentals within one country, can be combined to qualify if travel is within a 12 month period. If the drop off and pick up of a vehicle occurs on the same day then each day will be charged per respective vehicle. Multiple rentals are treated as separate rentals under the one-way and minimum rental period conditions.
Standard Excess Insurance Cover
All KEA Campers vehicles come with comprehensive insurance cover. A bond of AU$ 7,500 is taken to cover the excess in the event of any damage to our vehicle. The hirer will also be fully liable for demurrage - the daily rental rate for the period the vehicle is off fleet for accident repairs (max 14 days) - and for replacing or repairing damaged windscreens and tyres. Overhead and under-body damage on the rented vehicle is not covered. The bond can be paid by cash, traveller's cheques or credit card (see paragraph “Important: Bond Payments By Credit Card”). The bond is fully refundable on return of the vehicle to the agreed location, on the agreed date in clean condition with no damage incurred to the KEA Campers vehicle, with a full tank of fuel, the toilet cassette and waste water tank emptied and no equipment lost or damaged.
Important: Bond Payments By Credit Card
If the hirer does not choose to purchase an Excess Reduction option from KEA Campers, a bond of AU$ 7,500 is taken. This bond is deducted from the customer’s credit card when they pick up their KEA vehicle. We only accept Visa, MasterCard, AMEX and Diners Club. Visa and Master Card will incur an additional surcharge of 2.0 % on any transaction, AMEX and Diners Club 5.0 % on any transaction. When the vehicle is returned to KEA undamaged and no third party damage occurred, the excess is refunded. Like other currencies, the AU Dollar does fluctuate, sometimes by up to 3 or 4 cents in a period of only 3-5 weeks. Fluctuating exchange rates, the difference between buy and sell rates charged by banks as well as bank fees, may result in the amount refunded being different. KEA Campers is not liable for currency variations or bank transaction fees which may be payable, depending on the credit card provider.
KEA Campers offers the following options to reduce or waive the Standard Excess:
Excess Reduction 1 (Bronze Cover)
Excess Reduction 1 at AU$ 25 (AU$ 30 for 4WD vehicle) per day will reduce the excess for any damage to the vehicle to a maximum of AU$ 2,000. The hirer, however, will be fully liable for demurrage - the daily rental rate for the period the vehicle is off fleet for accident repairs (max 14 days) - and for replacing or repairing damaged windscreens and tyres. Overhead and under-body damage on the rented vehicle is not covered. A bond of AU$ 2,000 is payable at the time of pick up and can be paid by cash, traveller's cheques or credit card: a manual imprint of the credit card will be taken. The bond is fully refundable on return of the vehicle to the agreed location, on the agreed date in clean condition with no damage incurred to the KEA Campers vehicle, with a full tank of fuel, the toilet cassette and waste water tank emptied and no equipment lost or damaged. The total insurance charge is limited to a maximum of 50 days or AU$ 1,250 (AU$ 1,500 for 4WD).
Excess Reduction 2 (Silver Cover)
Excess Reduction 2 at AU$ 35 (AU$ 40 for 4WD vehicle) per day will waive the excess for any vehicle damage and the cost of replacing or repairing windscreens and tyres. Overhead and under-body as well as single accident damage on the rented vehicle is also included. A bond of AU$ 500 is payable at the time of pick up. The bond is fully refundable on return of the vehicle to the agreed location, on the agreed date in clean condition with no damage incurred to the KEA Campers vehicle, with a full tank of fuel, the toilet cassette and waste water tank emptied and no equipment lost or damaged. The total insurance charge is limited to a maximum of 50 days or AU$ 1,750 (AU$ 2,000 for 4WD).
All Inclusive Rate (Platinum Cover)
KEA’s All Inclusive Rate is available to travellers for AU$ 60 per day premium (charge is limited to a maximum of 50 days) on standard and all inclusive rental rates. The All Inclusive Rate includes:
- Full Cover Insurance (NIL EXCESS) on any vehicle and third party property damage; including the cost of replacing and repairing windscreens and tyres, the cost of overhead and under-body damage as well as single accident damage on the rented vehicle and the demurrage fee.
- 10 % GST, 2.5 % Government Stamp Duty/Taxes and Credit Card surcharge(s).
- The one-way fee if applicable (excl. AU$ 750 Broome remote surcharge).
- Taxi fare from airport to depot and depot to airport
- Camping equipment – table, chairs and sun umbrella.
- Multilingual GPS navigation system and Baby capsule(s) or child/booster seats (on request)
A bond of AU$ 500 is payable by an open signed credit card imprint with an authorisation obtained (sufficient funds must be available) for AU$ 500 at the time of vehicle pickup. The bond is fully refundable on return of the vehicle to the agreed location, on the agreed date in clean condition with no damage incurred to the KEA Campers vehicle or third party property, with a full tank of fuel, the toilet cassette and waste water tank emptied and no equipment lost or damaged.
Additional Equipment For Hire
To be booked at time of reservation and payable on vehicle collection
• Camping Table AU$ 30 per rental
• Camping Chair AU$ 20 per rental
• Beach Umbrella AU$ 20 per rental
• Baby Capsule, Child/Booster Seat AU$ 50 per rental*
• GPS Navigation System AU$ 5 p/day (min AU$ 75 –max AU$ 250)
*Note: baby capsule, child or booster seat cannot be fitted in models 2ST and 4WD.
Cancellation Fees
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:
If cancelled 28 days prior to pick up = No Fee
If cancelled 27 - 10 days prior to pick up = 25% of net rental (min AU$ 500)
If cancelled less than 10 days prior to pick up = 50% of net rental
If cancelled 3 days prior to pick up or on the day of pick up or no show = 100% of the net rental
Note: Late vehicle collection or early return during the hire = no Refund available
Booking Amendments
- If rental dates are amended within 17 days of vehicle pick up, no refund will be made if the hire is shortened.
- If the pick up or drop off rental location is amended within 17 days of vehicle pick up, a relocation fee may apply.
- Changes to the drop off rental location after the rental has commenced must be approved by KEA reservations. If approved a minimum charge of AU$ 750 applies.
- Rental extension, whilst on hire, must be approved by KEA reservations. The extra cost must be paid on confirmation of the rental extension.
Change of Vehicle
If, for reasons beyond our control, the reserved vehicle is not available, we reserve the right to substitute a comparable or superior vehicle at no extra cost to the client. This shall not constitute a breach of contract and does not entitle the renter to any form of refund.
Vehicle Category Downgrade / Upgrade
Vehicles cannot be requested by model, mileage or age, only by vehicle category*. Should the hirer decide to take a lesser category vehicle than booked within 14 days of pick up or during the rental, no refund will be paid. In the case of an upgrade the rate difference is payable.
*Some features may vary between models
Licence and Minimum Age
A valid full (non-provisional) national drivers licence is required. Non-English language national drivers licences must be presented in conjunction with an official translation or valid international drivers licence. The minimum age is 21 years.
Travel Restrictions
Two-wheel drive vehicles can only be driven on sealed/bitumen roads or well maintained access roads of less than one (1) kilometre long to recognised campgrounds or national parks. Four-wheel drive vehicles cannot be driven on Fraser Island but can be driven on the following recognised, unsealed tracks with the express permission of KEA: Cape York between December and May, Simpson Desert, Gunbarrel Highway, Canning Stock Route, Oodnadatta Track, Birdsville Track, Warburton Road, Tanami Track, Gibb River Road, and any other area in excess of 100 km from the nearest sealed road.
KEA reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions.
Smoking and Animal Restrictions
Smoking in KEA vehicles is strictly prohibited, and offenders will be charged a fume removal fee of AU$ 500. Animals are also not permitted in any KEA vehicle and the same cleaning fee will apply.
Limit of Liability
If, for reasons beyond our control, no vehicle is available to the hirer, KEA’s liability is limited to a refund of the hire charge in full. In the case of mechanical failure (unless caused by the hirer), KEA’s liability will be limited to the hire charge for the remainder of the hire period.
Repairs
Repairs of up to AU$ 100 may be effected without authorisation and will be reimbursed. Amounts above AU$ 100 require approval from KEA on-road assistance.
Traffic Infringements
The hirer is liable for all fines and penalties in relation to the driver's use of the vehicle or the vehicle itself incurred during the rental period plus an administration fee of AU$ 75 for each infringement or penalty notice that has been redirected by KEA to the hirer.
Responsibilities of the Hirer
The hirer is at all times fully liable for:
1. Any damage to the KEA Campers vehicle or third party property if the terms of the rental contract are
breached.
2. Damage caused by careless, wilful or reckless driving.
3. Damage is caused by driving under the influence of alcohol or drugs.
4. Damage caused due to single vehicle roll over.
5. Damage caused by driving on restricted roads.
6. Damage to the awning.
7. Damage to or loss of any personal belongings.
8. Damage caused by the use of incorrect or contaminated fuel.
9. Damage caused by part or total water submersion or salt water.
In case of any damage to the KEA Campers vehicle or third party property a second bond will be collected to cover the excess for any subsequent damage.
In the instances of a manual vehicle being hired, the driver must be a competent and experienced operator of manual vehicles.
Vehicle Return
All vehicles must be returned to the agreed location, on the agreed date in clean condition with no damage incurred to the KEA Campers vehicle or third party property, with the toilet cassette and waste water tank emptied and no equipment lost or damaged. A fee of AU$ 250 will be charged if the toilet cassette is not emptied or the vehicle is not returned in a reasonable clean condition. Vehicles must be returned with a full fuel tank.
Refuelling at our depot will be charged at AU$3.00 per litre of fuel plus a handling fee of AU$ 25
First Aid Kit
An extensive, high quality First Aid Kit is supplied in each vehicle. If the seal is broken or the kit is not returned, a fee of AU$ 50 is charged at the time of vehicle drop off.
General
Rates, terms & conditions are subject to change without notice. Whilst including the same facilities, some campervans may have different layouts to those shown. All measurements and volumes shown are approximate. The information provided on the website is subject to change without notice. Any claims or legal action in connection with the provision of our services to the client will be governed by the laws of Australia. Any claim or legal action against the suppliers is likely to be subject to the terms and conditions of our contract with them.
Terms of booking on this website
Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.75% credit card charge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Car rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 25.00
To add or remove extras to/from a confirmed booking: 10.00
Motorhome rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 75.00
To add or remove extras to/from confirmed booking: 20.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
Kea Campers AU Insurance
For rentals before or on 31st March 2008
Standard Excess Insurance Cover
All KEA Campers vehicles come with comprehensive insurance cover. A standard excess of AU$ 5,000 applies in the event of any damage to either our vehicle or third party property. The renter will also be fully liable for replacing or repairing damaged windscreens and tyres. A security bond of AU$ 5,000 will be taken on vehicle collection. The security bond can be paid by cash, traveller's cheques or credit card. Should the bond be paid by credit card the amount will be debited to your account immediately, any currency fluctuations are not the responsibility of KEA Campers. The bond is fully refundable on return of the vehicle to the agreed location, on the agreed date, with no damage incurred to the KEA Campers vehicle or third party property and the toilet cassette and waste water tank has been emptied and no items are lost or damaged.
KEA Campers offer the following All Inclusive Package which can reduce the Standard Excess:
All Inclusive Package
For $55 per day The All Inclusive Package provides maximum cover.
This package will waive the excess for any vehicle and third party property damage and the cost of replacing or repairing windscreens and tyres (so excess payable is reduced from $5000 to $0.00) .This option reduces the security bond of NZ$5,000 taken on vehicle collection to $250. The All Inclusive Package also combines and covers the cost for all of the following item making this a great one time package to get you on the road. EXTRAS: Full cover insurance (Nil excess), multiple replacements and repairs of windscreens and tyres, one way rental fee (exclude Broome), camping table, chairs(s) and beach umbrella, baby or booster seat(s) (if required).
IMPORTANT
The renter is fully liable for any damage to the KEA Campers vehicle or third party property if: 1. The terms of the rental contract are breached.
2. Damage to the vehicle is caused by careless, wilful or reckless driving.
3. Driving under the influence of alcohol or drugs.
4. Driving on restricted roads.
5. Water submersion or salt water damage caused through own fault. In case of any damage to the KEA Campers vehicle or third party property a second bond will be collected to cover the excess for any subsequent damage.
For rentals from 1 April 2009 onwards
Standard Excess Insurance Cover
All KEA Campers vehicles come with comprehensive insurance cover. A bond of AU$ 7,500 is taken to cover the excess in the event of any damage to our vehicle. The hirer will also be fully liable for demurrage - the daily rental rate for the period the vehicle is off fleet for accident repairs (max 14 days) - and for replacing or repairing damaged windscreens and tyres. Overhead and under-body damage on the rented vehicle is not covered. The bond can be paid by cash, traveller's cheques or credit card (see paragraph “Important: Bond Payments By Credit Card”). The bond is fully refundable on return of the vehicle to the agreed location, on the agreed date in clean condition with no damage incurred to the KEA Campers vehicle, with a full tank of fuel, the toilet cassette and waste water tank emptied and no equipment lost or damaged.
KEA Campers offers the following options to reduce or waive the Standard Excess:
Excess Reduction 1 (Bronze Cover)
Excess Reduction 1 at AU$ 25 (AU$ 30 for 4WD vehicle) per day will reduce the excess for any damage to the vehicle to a maximum of AU$ 2,000. The hirer, however, will be fully liable for demurrage - the daily rental rate for the period the vehicle is off fleet for accident repairs (max 14 days) - and for replacing or repairing damaged windscreens and tyres. Overhead and under-body damage on the rented vehicle is not covered. A bond of AU$ 2,000 is payable at the time of pick up and can be paid by cash, traveller's cheques or credit card: a manual imprint of the credit card will be taken. The bond is fully refundable on return of the vehicle to the agreed location, on the agreed date in clean condition with no damage incurred to the KEA Campers vehicle, with a full tank of fuel, the toilet cassette and waste water tank emptied and no equipment lost or damaged. The total insurance charge is limited to a maximum of 50 days or AU$ 1,250 (AU$ 1,500 for 4WD).
Excess Reduction 2 (Silver Cover)
Excess Reduction 2 at AU$ 35 (AU$ 40 for 4WD vehicle) per day will waive the excess for any vehicle damage and the cost of replacing or repairing windscreens and tyres. Overhead and under-body as well as single accident damage on the rented vehicle is also included. A bond of AU$ 500 is payable at the time of pick up. The bond is fully refundable on return of the vehicle to the agreed location, on the agreed date in clean condition with no damage incurred to the KEA Campers vehicle, with a full tank of fuel, the toilet cassette and waste water tank emptied and no equipment lost or damaged. The total insurance charge is limited to a maximum of 50 days or AU$ 1,750 (AU$ 2,000 for 4WD).
All Inclusive Package (Platinum Cover)
KEA’s All Inclusive Package is available to travellers for AU$ 60 per day premium (charge is limited to a maximum of 50 days) on standard and all inclusive rental rates. The All Inclusive Rate includes:
- Full Cover Insurance (NIL EXCESS) on any vehicle and third party property damage; including the cost of replacing and repairing windscreens and tyres, the cost of overhead and under-body damage as well as single accident damage on the rented vehicle and the demurrage fee.
- 10 % GST, 2.5 % Government Stamp Duty/Taxes and Credit Card surcharge(s).
- The one-way fee if applicable (excl. AU$ 750 Broome remote surcharge).
- Taxi fare from airport to depot and depot to airport
- Camping equipment – table, chairs and sun umbrella.
- Multilingual GPS navigation system and Baby capsule(s) or child/booster seats (on request)
Responsibilities of the Hirer
The hirer is at all times fully liable for:
1. Any damage to the KEA Campers vehicle or third party property if the terms of the rental contract are
breached.
2. Damage caused by careless, wilful or reckless driving.
3. Damage is caused by driving under the influence of alcohol or drugs.
4. Damage caused due to single vehicle roll over.
5. Damage caused by driving on restricted roads.
6. Damage to the awning.
7. Damage to or loss of any personal belongings.
8. Damage caused by the use of incorrect or contaminated fuel.
9. Damage caused by part or total water submersion or salt water.
In case of any damage to the KEA Campers vehicle or third party property a second bond will be collected to cover the excess for any subsequent damage.
In the instances of a manual vehicle being hired, the driver must be a competent and experienced operator of manual vehicles.
|
